Jumping Jacks, Aldershot
FAQs
Q. Do you provide instructions?
A. Our Terms and Conditions of Hire act as instructions for the
safe use of our bouncy castles.
Q. Do you deliver?
A. Yes,
we provide a free delivery, set-up and collection service within a 10 mile
radius of Aldershot (GU11). We will deliver outside this area but there will be
a charge. Please ask for details before booking.
Q. Should I check the site and access to
it?
A. Yes, please make sure we have plenty of access
room. We need at least a 3 feet wide hall or passageway to move the bouncy
castle into position. Please ensure that the site for the bouncy castle is
clear, flat and that any overhanging trees or bushes etc. are pruned back (so as
not to cause damage to the castle). The site must be clear of sharp objects such
as rocks, debris, large stones and especially animal poo! We do not erect our
castles on hard surfaces, such as concrete, for safety reasons. The ideal
surface would be grass. If we feel that the site is unsuitable we will not erect
the bouncy castle.
Q. Does Jumping Jacks require a deposit?
A. No, we don't require a deposit from you but you may pay one if
it helps you or your organisations to have formal paperwork confirming the
booking. In this instance, you can pay a 50% deposit by cheque, made payable to
Jumping Jacks, we will then send you a receipt. Deposits will be repaid should
you cancel more than 72hrs before the hire date.
Q. How soon can I book a castle?
A. The sooner the better! Our bouncy castles are available for
hire throughout the year. We can get very busy, particularly in the summer, so
it's always best to book early to avoid disappointment. We will send you
confirmation of your booking by either email or post and we will phone you a day
or so before the day of hire to discuss your exact delivery
requirements.
Q. What are your payment terms?
A. Our terms of payment are cash on delivery. We also accept
cheques but only if they are supported by a valid cheque guarantee card. We do
not have the facility to accept payment by credit
card.
Q. What if I need to cancel?
A. No problem, just give us a call. However, we would appreciate
as much notice as possible. If you cancel on the doorstep or whilst we are
en-route, we will have to charge the full amount as previously
agreed.
Q. How long can I keep the castle?
A. We guarantee delivery before 11am and start picking up from
around 5pm-7pm (4-5pm Oct-Mar), although arrangements can be made for longer or
shorter periods of hire. If you require the castle overnight, then we can
arrange this but there will be an additional charge of 50% of the total hire
cost on the day hired.
Q. Can I collect the castle?
A. Sorry, but for insurance and safety purposes, we must deliver
and install the inflatable.
Q. What happens if it rains on the day of
hire?
A. All of our castles come complete with shower
covers but these are not sufficient for heavier rain. The bouncy castle is not
to be used if it gets too wet, as it becomes VERY DANGEROUS. Tarpaulin should be used during heavy periods of rain fall to cover the castle,
ensuring safe use during dry periods. We operate a strict no refund policy if
the weather turns bad. Should the weather be unsuitable prior to delivery we
will advise the customer of this before we deliver in order to give the customer
the option to change the venue or date.
Q. How long does it take to setup?
A. An average Inflatable takes approximately 15 - 20 minutes to
set-up and about 20 - 30 minutes to pack away.
Q. How much room does a bouncy castle
require?
A. This depends on the inflatable you have hired
but, as a rule, they require at least 6 feet on the rear side where the blower
is located, 3 feet on the other 2 sides and 6 feet on the front for access to
the castle. At least 8 feet all around would be the
ideal.
Q. Can we move the inflatable?
A. No, once erected the inflatable must not be moved even if it
rains.
Q. Can your castles go indoors?
A. Yes, all our inflatable's can be used indoors. However, it is
the hirers responsibility to check the height of the inflatable that you want to
hire is below the venue's ceiling height.
Q. How much does the castle cost to run?
A. Each of our castles are inflated by an electric blower. (RCD
adaptors are included for your safety). An average bouncy castle blower costs
approximately 50p - £1.00 per day to run. We will need access to a standard
three pin power point within 30 meters' of the site. If this is not possible we
can still install the bouncy castle but you would need to hire OUR petrol
generator at an additional cost of £25.00 per day. This would include sufficient
petrol to run the bouncy castle for approximately 8-9
hours.
Q. Do you provide instructions?
A. Our Terms and Conditions of Hire act as instructions for the
safe use of our bouncy castles.
Q. Does Jumping Jacks have insurance?
A. Yes, we have public liability insurance up to £1million for
your protection and peace of mind. This covers accident and injuries caused by
our equipment failing or incorrect or unsafe installation. As the hirer, you are
responsible for ensuring adult supervision of the inflatable at all times.
Beware of companies that don't have insurance, you should ask to see a copy of
the policy. We ask you to read and sign our Terms and Conditions of Hire before
we release the bouncy castle into your care. Please take the content seriously.
Most of it is common sense.
Q. Can I rely on you ?
A.
Service and reputation is everything.
Q. How do I book?
A. You
can book by calling us on Mobile 07805398920 or Home 02380619411 or mailto:E-Mail%20Jasonbellamy2002@yahoo.co.uk
. Alternatively, you can email us by clicking.
Q. Are you a member of any recognised
organisations?
A. Yes, we are members of the BIHA
(British Inflatable Hirers Association). The BIHA promotes good practice, safety
etc. For further information you can log on to their website at http://www.biha.org.uk/
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